The front page of your website at http://absolutestrata.com.au/ makes the following claim:
"We pride ourselves on personal attention."
As company director you should at least make a token effort to live up to that.
"We pride ourselves on personal attention."
As company director you should at least make a token effort to live up to that.
Detail
If an owner sends you a letter of complaint about the alleged unlawful actions of members of your staff (which will be outlined in future posts) and it is the first time the owner has ever written to you, the following is probably not the correct way of responding. After all it is the owners who are ultimately paying your wages:
From: Lance O'Loughlin [mailto:lance@absolutestrata.com.au]
Sent: Thursday, 26 February 2015 12:19 PM
To: xxxxx
Cc: Bettina Hoffman
Subject: RE: SPxxxxx Fire Safety and Strata Management
Sent: Thursday, 26 February 2015 12:19 PM
To: xxxxx
Cc: Bettina Hoffman
Subject: RE: SPxxxxx Fire Safety and Strata Management
I will not be offering any
commentary on your correspondence.
Unless you wish me to charge you
our hourly rate for my time spent do not forward documents to me for review.
Regards
Lance
O’Loughlin | Director | Absolute Strata Management
186 Railway Parade
Kogarah NSW 2217
Mail:
PO Box 478
Kogarah NSW 1485
When the owner then replies:
"Do I take it from your response that you condone unlawful activity by your staff?"
You should preferably not reply as follows if you "pride yourself on personal attention":
From: Lance O'Loughlin [mailto:lance@absolutestrata.com.au]
Sent: Thursday, 26 February 2015 1:47 PM
To: xxxxx
Subject: RE: SPxxxxx Fire Safety and Strata Management
I have indicated to you that if you wish for me to review your personal correspondence I will be invoicing you for my time.
If you wish to proceed on that
basis it is $175.00 billable in 15 minute instalments.
Regards
Lance
O’Loughlin | Director | Absolute Strata Management
186 Railway Parade
Kogarah NSW 2217
Mail:
PO Box 478
Kogarah NSW 1485
